Refund policy

Last updated: September 14, 2026

Every Snook Slayer Lures product is painted and finished to order. Because each lure is made according to the customer's selected design, colors, hook choice, and custom instructions, all sales are final except when an item arrives damaged or we send an incorrect item.

Eligible Claims

We will review a replacement or refund request when:

  • The lure arrived damaged in transit; or

  • The lure received is materially different from the lure blank, hook option, or customization instructions confirmed in the order.

Minor variations in color, shading, pattern placement, hand-painted details, photographs, screen displays, and natural production tolerances are not defects. No coating or fishing lure is indestructible. Scratches, hook marks, tooth marks, impact damage, ordinary wear, damage from rocks or structure, improper storage, modification, or misuse are not eligible for a return or refund.

Report a Problem

Contact Timothyjames123@msn.com within 7 calendar days of delivery. Include:

  • Your name and order number;

  • A description of the problem;

  • Clear photographs of the lure, packaging, and shipping label; and

  • Any other information reasonably requested to evaluate the claim.

Keep the lure and all original packaging until the claim is resolved. Do not mail an item back without return instructions from us.

Resolution

If we confirm that an item was damaged or incorrect, we may, as appropriate:

  • Replace or repair the lure at no cost;

  • Issue store credit with your agreement; or

  • Refund the eligible amount to the original payment method.

We will cover authorized return shipping for a confirmed damaged or incorrect item. Unauthorized returns, cash-on-delivery packages, and items returned without instructions may be refused.

After a refund is issued, the time required for it to appear depends on your bank or payment provider and is outside our control.

Cancellations and Order Changes

Contact us immediately if you need to change or cancel an order. We will make reasonable efforts to help if painting or assembly has not begun. Once work has started, the order cannot be canceled because materials and labor have already been committed to your custom product.

Shipping Delays

If we cannot ship within the time stated at checkout or in our Shipping Policy, we will provide notice and any delay, cancellation, or refund option required by applicable law. A refund required because an unshipped order is canceled for delay is not limited by the custom-product return restrictions above.

Nothing in this policy limits any right or remedy that cannot lawfully be waived.

Questions: Timothyjames123@msn.com